Shipping & Delivery
At halulu, we are committed to providing a smooth, transparent, and reliable shopping experience for our customers. We carefully process and ship every order to ensure your products arrive safely and efficiently.
Shipping Rates
| Order Amount / Method | Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| $0.00 – $49.00 | Standard Shipping | $6.99 | 13–18 business days |
| $49.00 and above | Free Shipping | Free | 13–18 business days |
| Available orders | Express Shipping | $40.00 | 6–9 business days |
Shipping Availability
We currently ship to available countries and regions worldwide. At this time, we are temporarily unable to ship to the following U.S. states: California, Florida, and Illinois. We are also currently unable to ship to Hong Kong. We apologize for the inconvenience and are working to restore service to these areas.
Shipping availability, delivery options, and final shipping fees may vary depending on your shipping destination and will be calculated automatically at checkout.
In some cases, certain locations may not be available due to carrier limitations, local regulations, or other circumstances beyond our control. We do not ship to PO boxes or APO/FPO addresses.
Please note that deliveries to remote or hard-to-reach areas may require additional transit time beyond our standard estimates.
Free Shipping Eligibility
Free shipping is automatically applied at checkout when your eligible order reaches $49.00 or more.
The applicable shipping rate and free shipping eligibility will be displayed at checkout based on your order value and shipping destination.
Standard Shipping
For eligible orders from $0.00 to $49.00, a Standard Shipping fee of $6.99 will be applied at checkout.
The estimated delivery time for Standard Shipping is approximately 13–18 business days.
Actual shipping availability and delivery time may vary depending on your shipping address and local carrier conditions.
Free Shipping
Eligible orders of $49.00 or more qualify for Free Shipping.
The estimated delivery time for Free Shipping is approximately 13–18 business days.
Express Shipping
Express Shipping is available for eligible orders and destinations for a shipping fee of $40.00.
The estimated delivery time for Express Shipping is approximately 6–9 business days.
Express Shipping availability may vary depending on the destination and will be shown at checkout when available.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Please note that order processing time is separate from the estimated shipping time shown at checkout.
During holidays, promotional campaigns, or periods of high order volume, processing times may take slightly longer.
If unexpected circumstances affect your order processing time, we will make every effort to contact you with an update.
Shipping Methods & Estimated Delivery Time
halulu currently offers the following shipping options for eligible orders and destinations:
- Standard Shipping: $6.99 — approximately 13–18 business days
- Free Shipping: Free on eligible orders of $49.00 or more — approximately 13–18 business days
- Express Shipping: $40.00 — approximately 6–9 business days
Please note that all delivery times are estimates and are not guaranteed delivery dates. Deliveries to remote or hard-to-reach areas may take longer than the estimates above.
Actual delivery times may vary depending on:
- Destination country or region
- Customs clearance procedures
- Local carrier performance
- Holidays and peak shopping periods
- Weather conditions
- Remote delivery locations
- Other circumstances beyond our control
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available. You can also check your order tracking status through halulu.shop when the applicable tracking feature is available.
Please allow a few business days for tracking updates to appear after the package has been transferred to the carrier.
If you are unable to find your tracking information or have questions regarding your shipment, please contact our customer service team at halulushop2020@outlook.com.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees depending on your destination country or region.
These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be collected by your local customs authority or delivery carrier.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you notice incorrect or incomplete shipping information, please contact us as soon as possible:
Email: halulushop2020@outlook.com
We will do our best to update your shipping information before your order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
halulu is not responsible for delays, lost packages, returned packages, or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will assist you in checking the shipping status and communicating with the carrier when necessary.
Please understand that delays caused by customs processing, local carrier delays, weather conditions, holidays, remote delivery locations, or other circumstances beyond our control may require additional time to resolve.
Delivered But Not Received
If your tracking information shows that your package has been delivered but you have not received it, please check:
- Your mailbox
- Your building reception area
- Household members
- Neighbors
- Your local delivery carrier
If you still cannot locate your package, please contact us at halulushop2020@outlook.com with your order number and we will help investigate the delivery status.
Lost or Significantly Delayed Packages
If your package is significantly delayed, please contact us with your order details.
If the carrier confirms that your package has been lost during transit and the shipping information provided was correct, we will review the situation and provide an appropriate solution.
Possible solutions may include:
- Replacement shipment
- Refund, depending on the circumstances
Please note that delays caused by incorrect addresses, customs issues, failed delivery attempts, returned packages, or force majeure events may require additional investigation time.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged package
- Photos of the damaged products
Our team will review the case and provide an appropriate solution based on the circumstances.
Contact Us
For shipping, delivery, tracking, or order-related questions, please contact halulu:
Store: halulu
Website: https://www.halulu.shop/
Email: halulushop2020@outlook.com